Refund policy

Returns Policy

20. Returns

20.1 We want you to feel perfectly confident when buying from Invil. You can order safely over the website, by phone or in store.

20.2 If you change your mind, you have the option to return any unused product in its original packaging that you purchased within 7 days of receiving it.

21. Returns Process

21.1 Prior to returning your product, please contact us to arrange details.

21.2 We will refund you the amount you paid less the outgoing and return delivery costs. (Note that the actual costs incurred in delivery may be more than you were charged). Prior to arranging the return of the product we will advise the return and delivery costs and confirm the refund amount.

21.3 Upon receiving the returned product, we will issue your refund, provided that the product is received in good condition.

22. Special Orders

22.1 The 7 day return period does not apply to special orders. These orders will have been produced in our workshop specifically for you and can't be returned if you change your mind. If you are unsure about the product, we encourage you to view it in our showroom, request paint colour swatches, or discuss it with us.

23. Trade Purchase Returns

23.1 The 7 day return period does not apply to commercial or trade purchases if you change your mind. If you are unsure about what you require, we encourage you to view it first, talk to us, or purchase a single unit and check it will do what you need.

24. Clearance/Sale product returns

24.1 The 7 day return period does not apply to clearance/sale products. We encourage you to check any details with us before making a purchase.

25. Refunds

25.1 If we are unable to supply, or you have received the wrong or a damaged product, we will offer to refund the product, packaging and delivery fees.